SOILMasters.ca

#1 Online Store For Topsoil, Mulch, Aggregates ~ 519-474-0008

F.A.Q

F.A.Q’s 

What is SOILMasters.ca?

What are the different types of products that are offered?

How do I know what product to order?

How do I know how much product to order?

What is the average delivery time?

Where will the product be dumped?

Once I submit an order online will I be able to cancel?

Can I reschedule a delivery once I have placed an order?

Can I return any remaining material if I ordered too much?

What forms of payment do you accept?

What is PayPal?

Can I place an order over the phone?

Who are the suppliers?

How do I join the SOILMasters.ca Suppliers Network?

 

What is SOILMasters.ca?

SOILMasters.ca is a search engine for ordering bulk landscaping materials. SOILMasters.ca allows homeowners and contractors to quickly and easily search for available materials online. Customers have instant access to pricing for all available products. Ordering online is fast, secure, and easy.

What are the different types of products that are offered?

The types of available materials vary by location. Our network delivers everything from clean dirt, mulch, compost, topsoil, decomposed granite, gravel, sand, and much more. To see available products in your area search by providence and/or city on our Products and Delivery Areas.

How do I know what product to order?

Each city has a detailed description of the product is, what it is made of and what are the typical uses.  If you wish to ask one of our customer service representatives you can call and we will assist you in choosing the right product for your project.

How do I know how much product I need to order?

Sometimes it can be hard to determine the quantity of product that you require but with SOILMasters.ca you will be able to use our online calculator to determine the exact amount. Simply input the length, width, and depth of the area you are trying to fill. Once you click on the calculate button you will be displayed the amount of material needed in cubic yards.

When will my order be delivered?

When you place an order you are able to choose a date that is best suited for you.  If you are looking for quick delivery, we can have most orders out within 24-48 hours. SOILMasters.ca cannot guarantee a delivery time but can request an AM or PM delivery of the requested date.

Where will the material be dumped?

The product will be delivered to you property and dumped in the driveway.  If you have a specific spot that you would like the product to be placed you mush place a tarp or an X on the driveway the driver to use as a land marker.  SOILMasters.ca hold no responsibility over any damages caused by the third party supplier. All deliveries are dumped at the discretion of the driver.  Trucks may be limited by space or external factors that may hinder the location of the dumping and will use the best judgment as to placement.

Once I submit an order online will I be able to cancel?

An order can only be canceled prior to delivery and must be acknowledged by the dispatcher.  24 hour notice is usually required for all canceled orders. Call 519-474-0008

Can I reschedule a delivery once I place an order?

Yes, you can reschedule a delivery once you place an order. All reschedules must be acknowledged by the dispatcher prior to delivery. A 24 hour notice is usually required for rescheduling.

Can I return any remaining material if I ordered too much?

We do not allow any returns on ordered material. We always recommend measuring the area and use our online calculator to determine the correct amount of material required for each job.

What forms of payment do you accept?

We currently accept all major credit cards like Visa, Master Card, American Express, and Discover. You can also pay using PayPal . After placing an order you will see an email sent to you requesting a secured online payment be paid.  Once your order is paid for it is confirmed for delivery. We do not accept checks or cash.

What is PayPal?

PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions. It’s accepted by merchants everywhere. For additional information visit PayPal

Can I place an order over the phone?

Yes, you can call 519-474-0008 to place your order over the phone.

Who are the suppliers?

SOILMasters.ca only uses reliable suppliers in all applicable delivery areas. We prescreen each supplier to make sure they have quality products ensure prompt and courteous service.

How do I become part of the SOILMasters.ca Supplier Network?

If you are a supplier interested in becoming part of the SOILMasters.ca suppliers network fill out a form HERE and one of our representatives will get back to you within 48 hours to confirm the details.

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